Jobs Prescott Az – Operations Technician | Wecom Fiber

Jobs Prescott Az – Wecom Fiber is an internet service provider specializing in high-speed, reliable fiber-optic broadband for homes, businesses, healthcare, and education. Headquartered in Arizona, they focus on bridging the digital divide by deploying robust network infrastructure to rural towns and growing cities

Led by CEO Rachel Solomon, the company is built on core values of innovation, integrity, and community involvement. They are actively expanding their ultra-fast network to over 26,000 homes in cities like Prescott and Flagstaff. In addition to residential and enterprise internet, they offer voice communications and prioritize hassle-free installation with local customer support

As people, we’re made for connection. In our digital world, you need access to fast, reliable internet service to maximize those connections. But when you live in a small community, slow, unreliable internet leaves you frustrated or, worse, at risk of being left behind.

Video calls drop. Streaming buffers. Students lack access to online resources. Job opportunities diminish. High-speed fiber internet access is more than convenience. It’s the key to a thriving future. At Wecom Fiber, we believe your address shouldn’t limit your access to high-speed internet

Job Summary:

The Operations Technician is responsible for both outdoor and indoor installation of fiber optic infrastructure, supporting the delivery of reliable, high-quality service to our customers.

This role includes hands-on field work such as trenching, aerial installation, and connecting fiber optic networks, as well as in-home installations including running fiber, Cat5/6 cabling, mounting wall jacks, and installing and activating Optical Network Terminals (ONT).

This is a customer-facing role requiring strong technical aptitude, problem-solving skills, and the ability to clearly communicate with customers during installation and troubleshooting.

Key Responsibilities:

• • Perform outdoor installation of fiber optic cable, including trenching and aerial work
  • Connect fiber optic cables to distribution points and network nodes
  • Complete indoor installations including fiber, Cat5/6 cabling, routers, ONTs, and related equipment
  • Troubleshoot and resolve service or installation issues in the field
  • Educate customers on equipment use, services, and basic troubleshooting
  • Conduct site assessments to determine optimal installation approach
  • Maintain a clean, organized, and safe work environment
  • Safeguard company-issued tools, equipment, and materials
  • Collaborate with team members to complete installations efficiently and on schedule
  • Follow all company safety policies and procedures during installation activities
  • Maintain accurate documentation of work performed, including installation details and service issues

Qualifications:

• Basic knowledge of fiber optics, telecommunications, or low-voltage systems
• Ability to work outdoors in varying weather conditions
• Strong customer service and communication skills
• Technical aptitude for installing and configuring telecommunications equipment
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Must be physically capable of lifting, bending, squatting, and carrying up to 75 lbs
• Must have or be able to obtain work boots meeting ASTM F2413 ANSI standards prior to start

Preferred:

• 1–2 years of experience in telecommunications, fiber installation, or low-voltage work
• Experience with in-home installations (fiber, cable, satellite, or similar)
• Familiarity with Cat5/6 cabling, routers, or ONT equipment
• OSHA 10 certification
• First Aid / CPR certification

Wecom Fiber

Prescott, AZ